● Service · Support
Arabic Support… with a declared Service Level Agreement (SLA)
Written response times, in-system tickets, and an Arabic Knowledge Base — a team you know by name, not an anonymous ticket number. (SLA figures are approved before deployment.)
✓ Declared SLA
✓ WhatsApp
✓ Arabic Knowledge Base
SLA
Declared Times
Arabic
Local Team
Channels
System & WhatsApp
KB
Arabic
How We Work
How We Serve You
A clear path from opening a ticket until closure.
1
Open a Ticket
From System/WhatsApp
2
Classification
By Priority
3
Response
Within SLA
4
Resolution
and Follow-up
5
Closure
and Rating
6
Improvement
From your feedback
Deliverables You Receive
What you actually get
Tangible deliverables — no verbal promises.
- Multiple Channels: System, WhatsApp, and Phone
- Declared Response Times based on priority
- Arabic Knowledge Base and videos
- Account Manager for higher plans
- Support Reports with resolution times
- Recorded Training for reference
Stage Transparency
Every stage… with a deliverable and an owner
—
Stage
Deliverable
Responsible
Urgent
Fast Declared Response
Support Team
High
Within declared time
Support Team
Normal
Within declared time
Support Team
Inquiry
Via Knowledge Base
Self-service/Support
Development
Evaluation & Scheduling
Account Manager
Why Digit Support
Support that resolves… not stalls
—
🗣️
In Arabic
Local team that understands your context.
⏱️
Declared Times
Know when we respond based on priority.
💬
Channels You Use
System and WhatsApp in one place.
Our Commitment
We respond within declared time
Written response times based on priority, and a local team following up until resolution.
Learn about the Support PlanFrequently Asked Questions
Questions about Support
—
What are the response times?
Declared based on priority and approved within the support plan.
What are the channels?
In-system tickets, WhatsApp, and Phone.
Is support in Arabic?
Yes, a local Arabic team.
Is there an Account Manager?
Yes, for top-tier plans.
Need support you can trust?
Check support plans and response times — or open a ticket now.