DIGIT FSM + ITM · one integrated specialist application
From agreement to visit… field operations with a history, an owner and a document
Field service and inspection, testing and maintenance in one application: the technician knows what they will find, the service manager knows what is late, and no deficiency closes before its retest passes.
There are no real screenshots of this application on the site yet; screens are shown in a demo session per edition and scope.
Service journey
From customer to verified closure… every step has a record and an owner
Choose a step to see its record, owner, state and output.
Step 1 of 11
Customer
- Record
Customer- Owner
- Account manager
- State
- Active
- Output
- Contracting party
Inspection story
Inspection is not the end of the job
Choose the retest result to see what happens to the deficiency.
- 1InspectionAn approved template and a result per device, with readings and photos.
- 2DeficiencyWhat failed is recorded as an open deficiency with its severity.
- 3Quotation / corrective jobA quotation when needed, then a repair work order.
- 4RepairThe technician performs and records the repair.
- 5RetestA new test on the same template.
- 6Verified closureThe deficiency closes only after a passed retest.Verified closed
Retest passed: the deficiency is closed as verified and documented for the customer.
Open the area pageTwo perspectives
The technician on site… the service manager in the office
Field technician
Receives the visit, knows the devices and their history, inspects against the approved template and records the result with evidence.
Service manager
Sees late visits against agreements and open deficiencies by age, and steps in before the customer complains.
We do not claim offline sync, a customer portal, compliance certificates or default integrations; any of these is assessed in scope.
DIGIT FSM + ITM areas 9
Nine areas… from agreement to verified closure
From agreement to visit: field operations with a history, an owner and a document, from inspection to verified closure.
- 01Overview & Operations Center
Open jobs, late visits, open deficiencies and inspection coverage, each from its source.
- 02Customers, Service Sites & Installed Devices
The customer, their site, and the systems and devices installed there: the basis of every contract, visit and inspection.
- 03Service Agreements, Coverage & Obligations
The agreement, the sites and devices it covers, and its periodic obligations that become scheduled jobs.
- 04Work Orders, Scheduling, Dispatch & Visits
The work order, its technician, its schedule, the site visit and its outcome.
- 05Inspection, Testing & Maintenance
Inspection template, device test, readings and photos, result, and the person responsible for each inspection.
- 06Deficiencies, Corrective Work & Retesting
Deficiency → quotation → corrective job → repair → retest → documented closure. A failed retest reopens the deficiency.
- 07Materials, Quotations & Billing Relationships
Spare parts, stock movement, quotations and sales invoices, within the required link.
- 08Quality, Reports & Operational Intelligence
Inspection coverage, open deficiencies, late visits and repeat work: indicators tied to their sources.
- 09Administration, Templates & Settings
Inspection templates, device types, roles, permissions and scheduling settings.
DIGIT · DIGIT FSM + ITM